Info
CUSTOMER SERVICE:
CARE@FARMERS-DAUGHTER.COM
CONTACT THE FOUNDERS FOR COLLABORATION OR PRESS OR WHOLESALE OPPORTUNITIES
INFO@FARMERS-DAUGHTER.COM
(NOT A CUSTOMER SERVICE EMAIL YOU WILL BE IGNORED USE THE CARE@FARMERS-DAUGHTER.COM EMAIL FOR CUSTOMER SERVICE HELP <3)
FAQ
I just bought from the new drop, when can I expect my order to arrive
Typically, we take about a month to produce items from new drops. From there, we ship out as fast as we can. Sometimes items take longer. Feel free to check with care@farmers-daughter.com if you have questions about your order's production timeline.
I sent an email to care@farmers-daughter.com, when can I expect a response?
Our office hours are Monday through Wednesday 11:30 AM - 5 PM PST. Please allow up to 24 hours for an email response on weekdays. Any and all emails sent Wednesday evening-Sunday will be answered on Monday. If you sent
Customs
Due to new regulations, it is imperative that your order lists the receiving party's full first and last name when checking out. Farmer's Daughter pays an extra $5 USD for every international order shipping label to cover any taxes, duties, or customs fees; however, if those costs exceed $5 USD, the customer is responsible for the difference.
What is your return policy?
Due to the exclusive nature and high demand of the merchandise, all sales are final. Stock is not available for size corrections and/or exchanges. If your item arrived damaged, please contact care@farmers-daughter.com.
What is your cancelation policy?
Once your order is placed, it cannot be cancelled, as all sales are final.
How can I make a modification on my order?
Please check that your chosen product sizing that you are submitting is correct as it cannot be modified or changed. If you’re requesting an address change, and your order has not been shipped, we are able to update your shipping address. Please email us ASAP at care@farmers-daughter.com with your order number and the address you wish to change delivery to.
What if my package has shipped but stops updating after being scanned in & in transit ?
Once your order is shipped & scanned into the mail system Farmers Daughter is not responsible for the delivery of your package.
After the package has shipped, any shipping questions or concerns should be directed towards your appropriate mail provider.
How do I care for my Farmer’s Daughter products?
To ensure your items last as long as you want them to, please be sure to machine wash cold and tumble dry on low or hang dry. Any garment that has a screen-printed design on the front we recommend you spot clean the graphic and wash inside out.